HeartnKart – Refund & CANCELLATION POLICY

  1. ORDER CANCELLATION BY CUSTOMER

    A) HeartnKart shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your HeartnKart Account before dispatch of the product.
    B) If your product has shipped but has not yet been delivered, contact Customer Service representative and inform them of the same.
    C) If it is Prepaid Order, the amount will be refunded to you within 4-5 days provided that order has not been shipped or within 5-7 days form the receipt of product, in case the product has already been been shipped.
  2. ORDER CANCELLATION BY HeartnKart

    A) Under some rare situations, HeartnKart or any of our registered Sellers can also raise an order cancellation request. These situations could be –
    1. Product is out of stock with the Seller;
    2. Product is not worth shipping;
    3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
    4. Incorrect pricing or description of the product;
    5. Incorrect or Incomplete Buyer's Address;
    6. Non-serviceability at the Buyer’s address by our courier partners;
    7. If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.;We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.
    8. Any other reason, which is beyond the control of the product Seller.
  3. B) If it is Prepaid Order, the amount will be refunded to you within 5-7 days from the date of cancellation of order.

Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Products can be returned within 7 days of delivery..

  1. Products are returnable within the specified return / replacement period of 7 days, except for those products that are explicitly identified as not returnable.
  2. Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request and Return / Replacement and / or Refund shall be refused in case of the following cases:
    a) If it is determined that product is damaged while in your possession;
    b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);
    c) Any product not in its original condition;
    d) Any product that is returned without its original packaging tags and accessories, including the retail box and all other items originally included with the product at the time of delivery;
    e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;
    f) The product is different from what was shipped to you;
    g) Product sold as combo/ sets cannot be replaced or returned individually.
    h) Product specified as non-returnable in the product details page.
  3. Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where we are unable to process a replacement request for any reason, a refund will be given.
  4. Subject to point 2 and 3 above, refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product. We may request for information / documents to verify your credentials before initiating refund.

Payment mode

Refund mode

Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS

Online/ Credit card/ Debit Card/ Wallets/Net Banking/ IMPS

UPI

UPI

Cash on Delivery

NEFT to Bank account of buyer/UPI

Gift card/ Gift Voucher

Gift card/ Gift Voucher

Note:In case you have received a product in a physically damaged product or different product than the product ordered (whether returnable or non-returnable, please call us and inform our customer care representative immediately and in any case not later than 3 (three) days from the date of delivery of the product, failing which product will not be returned. The defective product or part will be recalled and a replacement will be shipped immediately, or else we will refund your money.

FAQs

What can I return?

  1. You may request return for an item listed as returnable on the product listing page within the stipulated return window.
  2. For details refer to our Return Policy

Can I replace an item?

  1. If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available in stock.
  2. In case the same item is not available in stock, we will initiate refund

How do I return/replace an item?

  1. In order to return an order, go to “Account” section on HeartnKart website, select “Order History”
  2. Login using registered mobile (used to place the order) and OTP received
  3. Select the order you wish to return/replace

What are the return guidelines?

  1. The item you wish to return must be eligible for return;
  2. If return is not eligible for reverse pickup, a self-ship option will be given* (customers can claim refund of up to Rs 100 against reverse shipping charges);
  3. Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;
  4. For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.

When will I get my refund?

  1. Refund is processed once the returned item/s are received by HeartnKart notifies us of the receipt of the return
  2. Timeline for refund to be processed is 7-10 business days from the date of receipt of product.

What are the guidelines to accept shipments?

  1. Before accepting shipment of any product, please ensure that the product’s packaging is not damaged or tampered.
  2. In case the package is damaged or tampered, you are requested to refuse to accept delivery. We will assure you refund upon such refused delivery, provided the order is prepaid.

About Us Shipping Policy Terms and Conditions Refunds and Cancellations